Productivity, Quality & the ‘System of Work’ – Why organisations are spending more on technology & getting less done
1. Introduction Australia is working harder and producing less for the effort. Labour productivity fell by 0.6 per cent in the March quarter of 2026 and grew by only 0.3 per cent over the year to March, while hours worked rose 2.2 per cent over the same period. The Productivity Commission’s reading of that arithmetic





